Conflict Resolution - Virtual Training

17 Jun 2020
9:00am - 12:00pm PDT
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Virtual Learning Session
17 Jun 2020
Free
Members Only
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Conflict Resolution

The ability to resolve workplace conflict is a key differentiator for the ability of any group of individuals to function as a team.  Research shows that high performing teams actually experience regular conflict, although conversations remain respectful and solution-orientated. On the other hand, teams that lack a basis for conflict resolution are less likely to hold each other accountable and struggle to achieve high levels of performance.

Fortunately, conflict resolution skills can be readily learned by most people, and the tools can be used effectively even when the other party has no specific conflict resolution skills.

This program focuses intensively on skills practice, so that participants build a high level of confidence in the tools they learn before leaving the room.

Results You Can Expect

  • Stronger relationships with others
  • Greater ability to positively influence others
  • Improved ability to deal with difficult people
  • Negotiated outcomes that are perceived as win-win by all parties
  • Greater accountability on teams
  • A shift from superficial to systemic solutions
  • A more respectful workplace

 

Key Focus Areas

  • Understanding one’s own biases when approaching conflict
  • Conflict root causes
  • Dealing with difficult personalities
  • The 5 modes of conflict resolution and when to use them
  • Active listening skills
  • Assertiveness without aggressiveness
  • Focusing on interests versus positions
  • Effective tone and body language
  • Collaborative problem solving (achieving win-win outcomes)
  • Giving constructive feedback

 


FACILITATOR 

Glen Sollors, Partner

Glen is based on Vancouver Island and has over 20 years experience in driving results by working with leaders in developing strategic business opportunities, managing associated change and enabling team success through role modeling, training, coaching and problem solving. His big picture and authentic approach helps leaders uncover possibilities within themselves and others so that they can create powerful teams that trust, perform and act with integrity.  Glen has a range of expertise in self-awareness, change management, business development, strategy design, accountability based leadership and skills training, and is a passionate and engaging facilitator.

Outside of work, Glen loves all things “adventure”, travel, self-awareness and relaxing in the beauty of mother nature on foot or with a paddle. Glen holds a Bachelor of Commerce with a minor in International Business from Ryerson University and is a Certified Adult Educator and Landmark Graduate – contact Glen

17 Jun 2020
9:00am - 12:00pm PDT

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